Outpatient Access Representative
Core
Front-line administrative support for ambulatory care visits, handling patient registration, scheduling, and information processing.
Role type
Outpatient Access Representative
Builds
Patient access workflows and revenue cycle documentation for ambulatory clinics
Domain
Healthcare administration / Ambulatory care
Deliverable
product features
Required skills
Patient registration, appointment scheduling, data entry, phone management, HIPAA compliance, charge reconciliation
Preferred skills
Medical terminology, database management, customer service, conflict resolution
Technologies
Electronic medical record (EMR), patient access and revenue cycle systems
Responsibilities
Greet patients and verify identity, collect demographic and financial information, schedule new and return visits, manage incoming clinic calls, edit registration errors, collect co-pays and reconcile charges, escort patients and record vital signs
Seniority
Entry-level, individual contributor