Sr. Tech Solutions Specialist
Core
Providing advanced technical support, troubleshooting, and maintenance for Windows/Mac desktops, mobile devices, and AV equipment across a healthcare campus.
Role type
Senior IT Support Specialist (Endpoint & Mobile)
Builds
Stable desktop/mobile environments and reliable AV/telemedicine setups for clinical staff
Domain
Healthcare IT / Endpoint Management
Deliverable
physical/clinical work
Required skills
Windows/macOS troubleshooting, mobile device management, hardware repair, network troubleshooting, asset management, scripting, leadership/mentoring
Preferred skills
CompTIA A+, OEM certifications, Cisco networking familiarity
Technologies
Windows 10/11, macOS, iOS/iPadOS, Cisco routers/switches/WAPs, Infoblox, Zoom/Teams, MDM solutions
Responsibilities
Perform onsite installation, configuration, and repair of desktops, laptops, tablets, and peripherals; resolve complex help desk tickets; lead and mentor junior team members; support inpatient telemedicine/AV equipment; manage asset lifecycle and audits; perform basic network troubleshooting and port management.
Seniority
Senior, hands-on IC with mentoring responsibilities