Executive IT Support Technician III
Core
Provides advanced technical support for complex hardware, software, and network issues while leading support teams and managing IT projects.
Role type
Senior IT Support Technician (Team Lead)
Builds
Efficient IT operations and resolved technical incidents
Domain
Corporate IT / Space & Defense
Required skills
Advanced troubleshooting, Team leadership, Project management, Hardware/Software diagnostics, Network connectivity, MDM, iOS, Linux, A/V support, Executive support
Preferred skills
CompTIA A+, CompTIA Network+, Azure Administrator, ITSM practices, Remote support tools, Mobile device management, Audio/visual systems
Technologies
Windows, macOS, Linux, MDM, iOS, Linux, A/V, Azure
Responsibilities
Resolve complex hardware, software, and network issues; Lead and mentor technical support teams; Manage IT support projects; Diagnose and resolve complex technical problems; Setup, configure, and maintain advanced computer hardware and software; Document support requests and resolutions; Escalate and resolve highly complex technical issues; Provide specialized support in MDM, iOS, Linux, A/V, and executive support.
Seniority
Senior, hands-on IC with leadership
