Lead IT Support Specialist
Core
Senior IT support specialist providing high-touch technical support to executive leadership and managing internal IT systems stability.
Role type
Senior IC IT Support Specialist
Builds
Internal IT systems stability and executive technology experience
Domain
Enterprise IT Support & Executive Services
Required skills
Hardware troubleshooting, OS support (Windows/macOS), VoIP systems, VDI environments, Endpoint management, PowerShell scripting, Help Desk platforms, System monitoring, Executive communication
Preferred skills
A+ certification, Network+ certification, Server+ certification, MCP certification, VMware/Hyper-V knowledge
Technologies
Windows, macOS, Microsoft Teams, Zoom, VMware Workstation, Hyper-V, PowerShell, Zendesk, ServiceNow, Dell, Lenovo, Surface, Apple devices
Responsibilities
Perform daily system monitoring and log reviews, provide senior escalation support for complex technical issues, deliver white-glove support to C-suite executives, manage hardware lifecycle and inventory, handle executive onboarding/offboarding, maintain system documentation and processes.
Seniority
Senior, hands-on IC
