Senior Customer Service Representative
Core
Serve as a key contact and liaison for customers, ensuring total satisfaction by handling orders, requests, and support in a timely, professional manner.
Role type
Senior Customer Service Representative
Builds
Customer satisfaction and sales of Graybar goods and services
Domain
Industrial distribution / Electrical supply
Deliverable
client delivery
Required skills
Communication, customer service, order entry, pricing, expediting, billing, order maintenance, credit, claims, product selection, application support
Preferred skills
Sales ability, handling diverse customer situations with tact, 6+ years experience, 2 or 4 year degree
Technologies
None stated
Responsibilities
Handle incoming and outgoing customer calls and written correspondence, take an active role in selling goods and services, provide support on product selection and application, coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Seniority
Senior, 6+ years experience preferred