Customer Support Representative - Supporting the Middle East Region
Core
Provide commercial support for project business customers across EMEA, with a focus on the Middle East, handling inquiries, order management, and delivery/billing coordination.
Role type
Customer Support Representative
Builds
Project order fulfillment and customer service operations for Eaton's energy management portfolio
Domain
Industrial energy management (electrical, hydraulic, mechanical)
Deliverable
product features
Required skills
Order management, complaint handling, delivery coordination, billing coordination, pre-sales/post-sales support, policy application, proactive communication
Preferred skills
SAP/Oracle knowledge, Case Management Tool experience
Technologies
SAP, Oracle, Case Management Tools
Responsibilities
Handle inquiries via phone, chat, and email; manage orders (entry, price checking, clearing); coordinate delivery and billing; resolve customer complaints; support sales functions with order status and contract administration.
Seniority
Junior, entry-level
