Inside Sales Representative
Core
Process orders and quotations via fax, email, or telephone; coordinate customer service execution for manufacturer's reps in lighting, electrical, and industrial products.
Role type
Inside Sales Representative
Builds
Order fulfillment and customer service coordination for electrical and industrial product manufacturers
Domain
Electrical manufacturing and distribution
Deliverable
product features
Required skills
Order processing, quotation handling, customer service, account setup, pricing and availability communication, complaint resolution, Microsoft Office (Outlook, Word, Excel)
Preferred skills
Electrical industry experience, knowledge of customer service principles
Responsibilities
Answer incoming calls with proper phone etiquette, process customer orders and returns, provide pricing and delivery updates, set up new customer accounts, handle and resolve customer complaints, educate clients and up-sell products