Customer Support Representative - Hebrew Speaker
Core
Provide commercial support for a portfolio of customers in project business, handling inquiries, order management, and delivery/billing coordination.
Role type
Customer Support Representative
Builds
End-to-end order status management, repair/calibration requests, product changes, returns, invoicing, and contract administration for external customers.
Domain
Industrial energy management (electrical, hydraulic, mechanical)
Deliverable
client delivery
Required skills
Hebrew (fluent), English (B2+), order management, complaint handling, delivery coordination, billing coordination, contract administration, problem solving
Preferred skills
SAP/Oracle knowledge, case management tool experience
Responsibilities
Handle inquiries via phone, chat, and email; manage orders (entry, price checking, clearing); coordinate delivery and billing; assist sales with order fulfillment and account administration; resolve issues using established policies.
Seniority
Entry-level to Junior (1-3 years experience)
