Rep II - Customer Service
Core
Provides routine customer service support to sustain account coverage, service continuity, and customer satisfaction across assigned interactions.
Role type
Customer Service Representative
Builds
Customer service interactions and order fulfillment
Domain
Healthcare logistics and supply chain
Required skills
Order processing, issue resolution, record maintenance, internal coordination, escalation management
Preferred skills
HDI Customer Service Representative certification, CCPC Global Certified Client Service Specialist certification
Responsibilities
Process routine customer orders, inquiries, and service requests; Resolve standard issues related to order status, backorders, pricing adjustments, and shipment exceptions; Maintain accurate customer, order, and open issue records; Escalate non-standard issues and recurring service gaps to appropriate parties
Seniority
Individual Contributor, 2+ years experience
