Ingeniero Soporte IT - 2T
Core
Provide Level 1 and Level 2 hardware and software support to end users at Medline via remote or phone channels.
Role type
IT Support Engineer (Level 1/2)
Builds
IT support services for end users
Domain
Healthcare / IT Infrastructure
Deliverable
client delivery
Required skills
Windows troubleshooting, network knowledge (LAN, DHCP, TCP/IP), SCCM imaging, hardware inventory management, SAP/AS400 support, Microsoft Office proficiency
Preferred skills
Project implementation support, hardware/software procurement, structured cabling maintenance
Technologies
SCCM, Windows 7, Windows 10, SAP, AS400, Microsoft Office, HEAT system
Responsibilities
Log and resolve daily IT incidents (hardware/software), troubleshoot end-user devices (tablets, mobiles, laptops, PCs, printers, handhelds), create authorized system images, assist in IT asset inventory, escalate Level 3 incidents, participate in hardware/software projects, request technology purchases, install hardware and network devices, maintain structured network cabling
Seniority
Mid-level, hands-on IC
