Member Services and Sales Support Manager
Core
Lead a department dedicated to selling financial products and services and providing comprehensive sales support to sales teams, while managing long-term business relationships with members and clients.
Role type
Senior management IC (member services and sales support)
Builds
Competitive, profitable service offers and member/client experiences
Domain
Financial services / Cooperative banking
Deliverable
product features
Required skills
Strategic planning, team leadership, performance management, risk management, business relationship management, process improvement, talent development, change management
Preferred skills
Coaching, stakeholder engagement, community relations
Technologies
None stated
Responsibilities
Develop business strategies aligned with organizational priorities, ensure quality of services and member experience, implement action plans to achieve targets, manage team skills development and engagement, drive process efficiency and profitability, promote organizational brand and values
Seniority
Senior, hands-on IC with team management