Member Services and Sales Support Manager
Core
Lead a department dedicated to selling products and services and providing comprehensive sales support to sales teams for Desjardins members and clients.
Role type
Senior management IC (Member Services and Sales Support)
Builds
Competitive, profitable service offers and long-term business relationships for members and clients
Domain
Financial services / Cooperative banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team leadership, performance management, risk management, business relationship management, process improvement, talent development, change management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop business strategies aligned with organizational priorities, manage member/client experience, implement action plans to achieve targets, lead and coach team members, develop competitive service offers, ensure process efficiency and profitability, promote organizational brand and values
Seniority
Senior, hands-on IC with team management