Vice President – Director, AI Ops, Incident and Problem Management
Core
Enterprise leader responsible for strategy, execution, and continuous improvement of Incident Management, Problem Management, and Level 2 Application Support to minimize incidents and maximize service availability.
Role type
VP/Director, AI Ops and Operations Leadership
Builds
Enterprise operational resilience, automated incident response, and predictive support capabilities
Domain
Technology Operations / SRE / AI Ops
Deliverable
production ML models
Required skills
Enterprise Incident Management, Problem Management, Level 2 Application Support, AI Ops strategy, Intelligent Automation, Observability, Cloud Platforms, Distributed Systems, Root Cause Analysis, Executive Stakeholder Management
Preferred skills
Advanced degree in CS/IT/Engineering, Experience with operational intelligence platforms, AI-driven operational solutions
Technologies
Machine Learning, Event Correlation, Predictive Analytics, Automation, Orchestration, Scripting, AI-enabled solutions
Responsibilities
Define enterprise strategy and roadmap for operational excellence; Provide executive leadership and governance for major incident management; Own enterprise Problem Management practice and root cause analysis; Lead Level 2 Application Support teams and SOPs; Develop and execute enterprise AI Ops strategy for automated detection and remediation; Lead, develop, and mentor operational leaders and teams
Seniority
VP/Director, Strategy & Mentorship
