IT Support Manager I
Core
Leading and optimizing technical support operations to deliver exceptional service to end users, managing teams, vendors, and budgets.
Role type
Manager, IT Technology Support
Builds
Efficient IT support services, self-service solutions, and operational improvements
Domain
IT Operations / Space & Defense Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support management, team leadership, ITIL framework, incident management, problem resolution, IT asset management, ticketing systems, IT security protocols, budget management, vendor management
Preferred skills
SLA establishment, continuous improvement initiatives, knowledge base development, operational budget optimization, incident management frameworks
Technologies
ITIL, ticketing systems
Responsibilities
Manage and develop high-performing IT support teams, implement service management best practices, oversee vendor relationships, manage support operation budgets, maintain IT security protocols and compliance, develop self-service solutions
Seniority
Manager, hands-on leadership
