Manager, Collections
Core
Manages delinquent and high-risk accounts, executes loss mitigation strategies, and provides collections-related sales and service to BMO customers.
Role type
Manager, Collections
Builds
Collections solutions and recovery strategies for non-performing and high-risk loans
Domain
Banking / Consumer Finance
Deliverable
client delivery | production ML models (data analysis)
Required skills
loss mitigation, account review, payment strategy advice, team coaching, performance management, complex transaction handling, data analysis, regulatory compliance, negotiation
Preferred skills
training program development, process improvement, stakeholder collaboration
Technologies
reporting tools, dashboards, collections systems
Responsibilities
Review and evaluate delinquent accounts for collection opportunities; execute loss mitigation processes for non-performing loans; coach and develop team members; analyze data to determine collection probability; manage complex escalated customer requests; develop action plans to maximize recovery; maintain confidentiality of customer information.
Seniority
Manager, hands-on leadership