Senior Manager, Customer Resiliency Strategy and Analytics
Core
Lead strategy and analytics for Collections and Recoveries programs to help customers get back on track with credit while protecting financial health.
Role type
Senior Manager, Customer Resiliency Strategy and Analytics
Builds
Customer-centric strategies for delinquent and charged-off accounts
Domain
Banking / Credit Risk / Debt Collection
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Strategic thinking, analytics expertise, people leadership, executive communication, P&L impact, loss forecasting, cross-functional partnership, business case building
Preferred skills
Leading leaders, industry trend analysis, macroeconomic environment understanding, roadmap adaptation, ambiguity management
Technologies
Data Science tools, Loss Forecasting models
Responsibilities
Develop and execute Customer Resiliency strategies balancing loss prevention and customer experience; Lead and develop a high-performing team of analysts; Guide and challenge teams' analysis for rigor and alignment; Collaborate with cross-functional partners to translate strategies into business outcomes; Present unified perspectives to senior leaders; Exhibit sound judgment to influence at senior levels
Seniority
Senior Manager, people leadership & strategy
