Recoveries Agents
Core
Recovering allocated loan and credit card accounts for the Personal and Local Business Segments by negotiating repayment terms and bringing out-of-order accounts back to order.
Role type
Senior IC collections/recoveries agent
Builds
Repayment plans and recovered funds for the bank's loan and credit card portfolio
Domain
Banking / Credit Recovery
Deliverable
client delivery
Required skills
negotiation, credit risk assessment, customer service, data entry, portfolio monitoring, compliance adherence, problem solving, planning, analytical skills, database usage
Preferred skills
knowledge of lending principles, retail product policies, self-development
Technologies
debt management systems, spreadsheets, databases
Responsibilities
Meet daily productivity targets for calls and promises to pay; negotiate repayment terms with customers; monitor account portfolios for risk limits; update systems with negotiation outcomes; refer and resolve customer complaints; adhere to banking policies and service level agreements.
Seniority
Mid-level, hands-on IC