Collections Manager
Core
Co-manage the firm's collections function, ensuring efficiency, accuracy, and strategic alignment of revenue-cycle operations while overseeing firm-wide collection performance.
Role type
Senior IC collections manager (law firm)
Builds
Collection strategies, policies, analytics, and risk-management practices for a law firm's investment in client services (ICS).
Domain
Legal services / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, policy design, performance monitoring, stakeholder engagement, team leadership, financial analysis, risk management, process improvement, training delivery, system operations
Preferred skills
Law firm or professional services experience, knowledge of billing systems and report generation
Technologies
Advanced Excel, financial systems, billing systems
Responsibilities
Oversee and execute the firm's collections strategy; review policies and procedures to maximize collections and ensure compliance; manage formal escalation frameworks for high-risk matters; prepare collections analyses and lead development of reporting metrics; supervise Accounts Receivable Coordinators; set performance goals and conduct coaching; establish and maintain escalation processes for delinquent accounts.
Seniority
Senior, hands-on IC with team leadership
