Customer Service Representative - Part Time As Needed Patient Registration
Core
Frontline healthcare customer service role managing patient registration, check-in, and insurance verification to ensure timely access to care.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and insurance verification processes for hospitals and health systems
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, data entry, phone communication, multitasking, insurance plan navigation, demographic data collection
Preferred skills
Patient access experience, medical registration, front desk experience
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, individual contributor
