Customer Support Specialist
Core
Manage day-to-day order processing, resolve customer issues, and onboard new clients for a dental procurement and lab platform.
Role type
Customer Support Specialist (Operations)
Builds
Dental supply procurement platform and Lab Platform for clinics and dental labs
Domain
Healthcare / Dental Supply Chain
Deliverable
client delivery
Required skills
order processing, issue resolution, customer onboarding, Excel proficiency, problem-solving, written and verbal communication
Preferred skills
bookkeeping knowledge, eagerness to learn technical basics
Responsibilities
Manage order fulfillment and track for delays, resolve failed orders, handle customer inquiries via email/chat/phone, onboard new customers, develop performance reports, collaborate with operations and product teams
Seniority
Individual Contributor, entry-to-mid level
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