Customer Onboarding Specialist
Core
Guide new fleets through the Mudflap fuel card application and activation process to ensure seamless transition to active usage.
Role type
Customer Onboarding Specialist
Builds
Fuel card adoption and activation for trucking fleets
Domain
Fintech / Trucking & Logistics
Deliverable
product features
Required skills
CRM proficiency, customer journey management, issue escalation, cross-functional collaboration, time management, problem-solving
Preferred skills
Startup experience, high-volume environment adaptability, new system learning
Responsibilities
Lead customers through card application to first swipe completion, educate customers on platform usage, monitor prospect progress in CRM, resolve onboarding barriers, proactively engage to foster initial usage, collaborate on PLG motion refinement
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