Customer Service Representative - Part Time Patient Registration
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing registration, insurance verification, and data entry.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration workflows and smooth patient flow into care teams
Domain
Healthcare administration and patient access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Exceptional customer service, communication, interpersonal skills, composure in fast-paced environments, multitasking, prioritization, high attention to detail
Preferred skills
Experience with patient access, medical registration, insurance verification, or front desk operations
Technologies
Multiple computer systems for patient registration
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable
