Customer Support Specialist – Billing
Core
Front-line support for pediatric therapy practices navigating insurance claims, payments, ERAs, and denials.
Role type
Customer Support Specialist (Billing Operations)
Builds
Billing workflows and automation for pediatric therapy clinics
Domain
Healthcare technology / Insurance billing
Deliverable
client delivery
Required skills
Insurance billing workflows, claims submission, ERA processing, denial management, payment posting, clearinghouse navigation, EMR familiarity, customer communication, problem-solving, process improvement
Preferred skills
SaaS customer support experience, healthcare tech background
Responsibilities
Support clinics with insurance billing workflows including claims submission, rejections, denials, ERAs, and payment posting; Investigate and resolve billing issues across payers, clearinghouses, and practice workflows; Explain billing concepts clearly to non-technical users; Monitor billing queues, identify patterns, and proactively flag systemic issues; Work closely with product and engineering to improve billing automation; Help onboard new clinics by guiding them through billing setup and best practices; Contribute to internal documentation and training materials