Customer Support Specialist – Billing
Core
Support pediatric therapy practices with insurance billing workflows, claims, denials, and payments while collaborating with product and engineering to improve billing automation.
Role type
Customer Support Specialist (Billing Operations)
Builds
Billing workflows, claims processing, and payment resolution for pediatric therapy clinics
Domain
Healthcare technology / Medical billing
Deliverable
client delivery
Required skills
Insurance billing workflows, claims submission, denial management, ERA processing, payment posting, system investigation, process improvement, onboarding guidance, documentation creation
Preferred skills
EMR experience, clearinghouse experience, practice management systems, SaaS support experience, healthcare tech background
Responsibilities
Support clinics with insurance billing workflows including claims submission, rejections, denials, ERAs, and payment posting; Investigate and resolve billing issues across payers, clearinghouses, and practice workflows; Explain billing concepts clearly to non-technical users; Monitor billing queues, identify patterns, and proactively flag systemic issues; Work closely with product and engineering to improve billing automation and reduce manual work; Help onboard new clinics by guiding them through billing setup and best practices; Contribute to internal documentation and training materials