Customer Support Specialist, Newry
Core
Maintain existing customer relationships, achieve sales targets, and manage a geographical area to maximize sales potential for industrial automation spare parts and repairs.
Role type
Customer Care Specialist (Sales & Account Management)
Builds
Customer relationships and sales revenue for industrial automation spare parts and repairs
Domain
Industrial Automation / Manufacturing
Required skills
Sales target achievement, Key Account Management, Customer relationship management, Pricing and quoting, Lead generation, Database management, After-sales support, Complaint resolution, Cross-selling, B2B sales
Preferred skills
Microsoft Office, Chat and email support, Troubleshooting
Technologies
Microsoft Office
Responsibilities
Achieve sales targets and manage a geographical area; Maintain customer relationships and key accounts; Assess and price repair and supply jobs; Develop and maintain a customer database; Coordinate and follow up on leads to bring on new customers; Communicate with customers regarding price, availability, and delivery; Assist with after-sales queries and investigate complaints; Work with workshops to escalate issues; Engage other personnel for specific selling approaches.
Seniority
Individual Contributor