ServiceNow Developer
Core
Lead and oversee the ServiceNow Enterprise platform, focusing on ITSM process health, configuration, and integrations to support global manufacturers.
Role type
Senior ServiceNow Developer (ITSM)
Builds
ITSM processes, CMDB/ITAM repositories, and integrated service management solutions
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, ServiceNow development and configuration, Advanced JavaScript scripting (Business Rules, ACLs, Workflows), ITSM process design, System integration (API, LDAP, Active Directory, SSO), ServiceNow instance upgrades, Data analytics and reporting
Preferred skills
ServiceNow Developer Certification, ITIL Foundations V3/V4, Orchestration and Discovery experience, Agile/SAFe methodology, Merging multiple ServiceNow instances
Technologies
ServiceNow, JavaScript, LDAP, Active Directory, Single Sign-on (SSO), API-led integration, Flat-file integration
Responsibilities
Configure ITSM modules (Incident, Change, Problem, ITAM, CMDB, Knowledge, Release Mgmt, Discovery), Develop and test business rules, workflows, and UI components, Integrate ServiceNow with 3rd party systems, Manage ServiceNow instance upgrades, Create technical documentation and user training materials, Monitor system uptime and performance, Partner with stakeholders to define system scope and goals, Manage ServiceNow Admins and intake processes
Seniority
Senior, hands-on IC
