Senior ServiceNow Engineer
Core
Managing daily administration, development, and optimization of the ServiceNow platform to streamline business processes and enhance productivity.
Role type
Senior ServiceNow Platform Engineer
Builds
Scalable applications, workflows, automations, and integrations for enterprise customers
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow Platform development, JavaScript, XML, REST/SOAP APIs, ServiceNow Platform Products (ITSM, ITAM, CSM, ITOM), Scoped/Custom Applications, Integration Hub, Flow Designer, Platform upgrades, Virtual Agent, Gen AI capabilities
Preferred skills
Thought leadership in platform dependencies and security, performance optimization strategies, technical design documentation
Technologies
ServiceNow, JavaScript, XML, REST, SOAP, Virtual Agent, Gen AI
Responsibilities
Manage daily administration including routine maintenance, patching, and upgrades; Develop reliable and scalable applications and workflows; Implement and manage integrations with third-party systems; Improve development capabilities to accelerate demand delivery; Apply thought leadership to maintain security and performance; Maintain instance health adhering to best practices; Promote continuous improvement and platform performance optimization; Implement reports and dashboards; Build and maintain technical design and configuration documentation; Provide mentoring through example and knowledge sharing
Seniority
Senior, hands-on IC with mentorship responsibilities
