Senior Software Engineer – ServiceNow Support
Core
Senior ServiceNow engineer providing production support, development, and integrations for the ServiceNow platform.
Role type
Senior IC ServiceNow Platform Engineer (SRE/Development)
Builds
ServiceNow platform enhancements, integrations, and automation initiatives
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow Platform development, ServiceNow integrations, ServiceNow scripting (JavaScript, client-server), ServiceNow workflows and business rules, ITSM concepts (Incident/Problem/Change management), REST/SOAP APIs, AngularJS
Preferred skills
ServiceNow certifications, external integration platforms (Boomi, TIBCO), AI/AIOps and machine learning
Technologies
ServiceNow, AngularJS, JavaScript, REST, SOAP, Boomi, TIBCO
Responsibilities
Investigate and resolve incidents and problems following SLA/SLO, perform root cause analysis and implement preventive solutions, conduct routine health checks and monitor system performance, execute ServiceNow release upgrades and post-release monitoring, design and build integrations with ServiceNow, maintain technical runbooks and knowledge base articles, conduct design reviews and provide technical leadership, contribute to AI/AIOps initiatives
Seniority
Senior, hands-on IC