ServiceNow ITSM Developer
Core
Design, configure, and enhance ServiceNow ITSM solutions to deliver scalable, enterprise-grade ITSM capabilities for internal and external customers.
Role type
Senior ServiceNow ITSM Developer
Builds
Customized ITSM modules, automated workflows, and integrated service catalogs
Domain
Enterprise IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow ITSM module expertise, JavaScript/Glide APIs, Flow Designer, ITIL concepts, REST/SOAP API integration, Update Sets management, L2/L3 troubleshooting
Preferred skills
ServiceNow certifications (CSA, CIS-ITSM, ITIL), Performance Analytics, Virtual Agent, Service Portal, CMDB integration, monitoring tools (Dynatrace, AppDynamics, Splunk)
Technologies
ServiceNow, Flow Designer, REST/SOAP APIs, IntegrationHub, MID Server, Dynatrace, AppDynamics, SolarWinds, Splunk
Responsibilities
Design and customize ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog); Configure workflows using Flow Designer; Develop customizations (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs); Integrate with external systems; Collaborate with ITIL process owners; Perform code reviews and manage release cycles; Provide L2/L3 support and root cause analysis; Create technical documentation and knowledge articles.
Seniority
Senior, hands-on IC
