Customer Success Manager
Core
Manage a portfolio of site-based and multi-site customer accounts to maximize value of ThinManager software subscriptions and support agreements.
Role type
Customer Success Manager (SaaS/Software)
Builds
Customer adoption, retention, renewals, and growth for ThinManager software
Domain
Industrial automation / SaaS / Manufacturing
Required skills
Customer relationship management, ARR growth, contract renewal, Executive Business Reviews (EBRs), CRM management, cross-functional collaboration, SaaS business models, software subscription management, stakeholder engagement, data analysis
Preferred skills
ThinManager product knowledge, industrial automation domain expertise, matrixed organization experience
Technologies
ThinManager, Salesforce, SAP, Microsoft Excel
Responsibilities
Grow customer relationships and ARR across a portfolio of accounts, conduct Executive Business Reviews with stakeholders, identify opportunities for software adoption and retention, maintain accurate customer records in CRM, support operational activities including subscription management and renewal processing, collaborate with sales and channel partners to maximize customer value.
Seniority
Mid-level, hands-on IC