Customer Success Renewals Specialist – Support Contracts (North America)
Core
Manage a focused portfolio of customer accounts to ensure the renewal of support contracts and drive recurring revenue retention.
Role type
Customer Success Renewals Specialist
Builds
Support contracts and recurring revenue streams for North America-based customers
Domain
Industrial Automation / Manufacturing
Required skills
Contract management, Salesforce data management, Customer engagement, Forecasting, Risk identification, Cross-functional collaboration
Preferred skills
Renewals or Customer Success experience, CRM tool proficiency, North America customer support experience
Responsibilities
Manage account portfolio to ensure on-time, full-value contract renewals; Engage customers and partners to remove renewal friction; Communicate contract value, options, and timelines; Track renewal rates, churn, and forecast indicators; Use Salesforce for opportunity management and data accuracy; Partner with Sales and Channel teams on pricing and execution; Provide first-line support for renewal inquiries; Escalate renewal risks proactively.
Seniority
Individual Contributor, 1-2 years experience preferred