Customer Success Renewals Specialist – Support Contracts (North America)
Core
Manage a focused portfolio of customer accounts to ensure the on-time, full renewal of support contracts and drive recurring revenue retention.
Role type
Customer Success Renewals Specialist
Builds
Support contracts and recurring revenue streams for North America-based customers
Domain
Industrial automation and manufacturing technology
Required skills
contract management, Salesforce data management, customer engagement, forecasting, risk identification, cross-functional collaboration, pricing terms negotiation, data quality maintenance
Preferred skills
CRM tool experience, North America customer support experience, Inside Sales or Sales Operations background
Responsibilities
Manage defined account portfolios to secure full contract renewals; Engage customers and channel partners to remove renewal friction; Communicate contract value, coverage, and renewal timelines; Forecast renewal rates and churn indicators; Use Salesforce to track opportunities and maintain accurate contract data; Partner with Partner Success Managers on channel strategies; Collaborate with Sales and Operations on pricing and execution; Provide first-line support for renewal inquiries; Identify and escalate renewal risks early.
Seniority
Individual Contributor, entry to mid-level (1-2 years experience preferred)