Customer Service Liaison I, Int’l
Core
First point of contact for external inquiries regarding product clinical requirements, sample accessioning, and order fulfillment for health care professionals and internal sales teams.
Role type
Customer Service Liaison (International)
Builds
Customer ordering experience and specimen retrieval coordination
Domain
Healthcare / Personalized Medicine / Molecular Biology
Deliverable
client delivery
Required skills
Customer service principles, SOP adherence, data privacy compliance, judgment for escalation, international partner management
Preferred skills
Molecular biology/genomics knowledge, Microsoft Suite/Salesforce proficiency, conflict resolution, technical information review
Technologies
Salesforce, Microsoft Suite
Responsibilities
Answer incoming calls and document interactions, assist with product clinical requirements and sample accessioning, support order fulfillment and specimen retrieval, escalate complex issues, maintain data privacy compliance
Seniority
Entry-level, hands-on IC