Technical Application Scientist, Europe/UK
Core
Delivering world-class customer experience through technical troubleshooting, platform inquiries, and support for single-cell sequencing products.
Role type
Technical Application Scientist (Customer Support)
Builds
Customer success for single-cell genomics products and platform adoption
Domain
Life Sciences / Single-cell genomics
Deliverable
client delivery
Required skills
Next-generation sequencing platforms, library preparation, cell culture, RNA-Seq, gene expression data analysis, basic command line knowledge
Preferred skills
Knowledge of analysis tools, CRM proficiency (Hubspot, Salesforce), Monday.com
Technologies
Hubspot, Salesforce, Monday.com, Zoom
Responsibilities
Provide direct support to customer inquiries and global distributors, log and manage support inquiries via CRM, escalate and resolve troubleshooting cases, act as Voice of the Customer to represent feedback, lead technical product trainings, create educational content, relay market shift observations to leadership
