Technical Applications Scientist
Core
Provide frontline technical support and troubleshooting for applications and informatics issues for biotech customers, analyzing instrument logs and driving design improvements.
Role type
Technical Applications Scientist (Customer Support & Engineering Liaison)
Builds
Customer success and product reliability for molecular biology/genetics instrumentation
Domain
Biotechnology / Life Sciences / Instrumentation
Deliverable
client delivery
Required skills
Troubleshooting applications and informatics issues, Parsing large instrument logs, Technical writing, Cross-functional collaboration, Database querying, Root cause analysis
Preferred skills
Multi-omics workflows, Optics/microfluidics/electromechanical systems experience, Molecular biology/genetics/bioinformatics background
Technologies
Service CRM software, Instrument run logs, Databases
Responsibilities
Triage customer complaints and dispatch field engineers, Review instrument logs to identify patterns, Develop troubleshooting documentation and service manuals, Provide technical guidance to support peers, Partner with software teams on workflow solutions, Create procedures for new products
Seniority
Entry-level to Mid-level, hands-on IC
