Customer Service Officer
Core
Handles customer enquiries, resolves complaints, and manages the end-to-end laboratory specimen workflow including data entry, sorting, and storage.
Role type
Customer Service Officer (Laboratory Operations)
Builds
Patient test results and specimen processing workflows for clinical diagnostics clients
Domain
Clinical diagnostics and laboratory services
Deliverable
client delivery | physical/clinical work
Required skills
specimen management, LIS data entry, clinical test terminology, complaint resolution, sample centrifugation and storage protocols, PDPA compliance
Preferred skills
time management, organizational skills, client service experience, computer skills
Technologies
Laboratory Information System (LIS)
Responsibilities
Attends to customer enquiries and resolves complaints; processes specimens received from courier teams and customers; enters patient demographics and test orders into LIS; adheres to procedures for sample centrifugation, storage, and disposal; communicates specimen issues to the Laboratory Manager.
Seniority
Entry-level to Junior, operational IC