Computer Support Specialist
Core
Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
Role type
Desktop Support Technician
Builds
Maintains IT infrastructure and resolves user desktop/software issues
Domain
IT Support / Desktop Operations
Deliverable
client delivery
Required skills
troubleshooting, Active Directory, Office 365, Windows/macOS operating systems, TCP/IP/DNS/DHCP networking basics, hardware/software upgrades, inventory management, ticketing system documentation
Preferred skills
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Technologies
Windows, macOS, Active Directory, Office 365, TCP/IP, DNS, DHCP
Responsibilities
Install, configure, and troubleshoot desktop systems and peripherals; respond to and resolve service requests; perform hardware and software upgrades; maintain hardware and software inventory; assist in setting up new user accounts and equipment; document support activities in the ticketing system; adhere to security and confidentiality policies.
Seniority
Junior, 1-2 years experience
