Access Operations Agent (Specialty Patient Access) Full Time (08-HR) Days
Core
High-volume inbound and outbound call center agent coordinating patient access, scheduling appointments, and facilitating communication between patients and care teams at Stanford Health Care.
Role type
Access Operations Agent (Specialty Patient Access)
Builds
Patient appointment schedules and care coordination workflows
Domain
Healthcare / Patient Access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Medical terminology, English grammar, data entry, telephone system navigation, insurance information management, regulatory compliance, customer service, multi-priority management, EPIC database usage
Preferred skills
Healthcare setting experience, contact center environment experience
Responsibilities
Respond to high-volume incoming and outgoing telephone calls and faxed referrals; Coordinate care by scheduling, editing, and maintaining routine patient physician appointments; Facilitate communication between patients and physicians; Obtain and update insurance information; Document caller notes into medical records; Escalate urgent customer needs or operational issues; Navigate complex software tools to input data accurately.