Quality Assurance Process Manager (Associate)
Core
Manage quality assurance processes, change initiatives, and risk mitigation across high-risk workstreams in a regulated lending environment.
Role type
Associate Quality Assurance Process Manager (Individual Contributor with coaching responsibilities)
Builds
Robust QA methodologies, process frameworks, and team performance standards
Domain
Financial Services / Lending / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
QA frameworks, regulatory compliance, root-cause analysis, stakeholder calibration, process governance, risk management
Preferred skills
Change management, team coaching, data analysis, SLA tracking
Technologies
QA monitoring platforms
Responsibilities
Monitor complex high-risk workstreams and conduct reperformance testing; Design and maintain QA methodologies and process frameworks; Lead calibration sessions and deliver root-cause analysis insights; Develop onboarding frameworks and mentor team members; Track departmental deliverables and manage QA monitoring platforms
Seniority
Associate, hands-on IC with mentorship duties