Principal Coordinator, Support Operations
Core
Provide top-notch customer-focused support and assist the Service Desk with intake calls for a fast-growing group of team members across multiple divisions.
Role type
Senior IC IT Support Coordinator
Builds
Laptop support, Windows PC, Mac, and Mobile Device support
Domain
IT Support / End User Computing
Deliverable
client delivery
Required skills
Windows 10 administration, ticketing tools (Zendesk, HPSM, ServiceNow), remote tech administration, cross-platform collaboration, process improvement
Preferred skills
Active Directory services, virtualization (VMWare), macOS Server administration, JAMF Casper Suite or SCCM, image deployment, security tools (McAfee), Apple certification
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