Senior Software Development Engineer - Amazon Connect
Core
Building and maintaining the platform for Capital One's UK Contact Centre operation using Amazon Connect on AWS, supporting voice and chat channels.
Role type
Senior Software Development Engineer (Platform)
Builds
Amazon Connect Customer platform and custom front-end portal for contact centre operations
Domain
Fintech / Contact Centre Operations / AWS Cloud
Deliverable
production ML models | product features | infrastructure
Required skills
Node/TypeScript or Go, AWS Serverless Ecosystem (Lambda, API Gateway, DynamoDB, S3), Amazon Connect, CI/CD pipeline management, monitoring and logging, test-driven development, system design, incident management
Preferred skills
mentoring engineers, setting engineering standards, automation, proactive system optimization
Technologies
Node, TypeScript, Go, AWS Lambda, API Gateway, DynamoDB, S3, Amazon Connect, Jenkins, Logz.io, NewRelic
Responsibilities
Design and own software engineering development deployments, set and maintain engineering standards, mentor other engineers, manage system optimizations and incident response, ensure service stability and security
Seniority
Senior, hands-on IC with mentorship responsibilities
