Support Engineer, Associate
Core
Provide onboarding, maintenance, and troubleshooting for office technology including computers, mobile devices, and connectivity for WeWork Reforma Latino users.
Role type
Associate Support Engineer (IT Help Desk)
Builds
Technology support services for office users
Domain
Corporate IT / Workplace Technology
Deliverable
client delivery
Required skills
Windows OS support, Apple OS support, mobile device support (iOS/Android), virtualization (VMware), Active Directory, MDM solutions, ServiceNow ticketing, process management
Preferred skills
ITIL certification, A+ certification, Mac Integration Basics, Windows 10 certification, Google Suite experience
Technologies
ServiceNow, VMware, Active Directory, Airwatch, Windows 10, iOS, Android
Responsibilities
Help users complete provisioning and onboarding technology set-up, Provide support for a fast growing group of team members in multiple divisions, Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users, Perform other tasks as needed by the Site Operations Lead and Asset Management leadership, Define, implement, and leverage process (change, incident, problem) management functions, Effectively manages up as needed
Seniority
Associate, entry-level IC
