Customer Support Representative – BeLux
Core
Process customer orders, manage data, and support quotations for B2B industrial clients via phone and email.
Role type
Customer Support Representative (B2B)
Builds
Order administration, customer data management, and quotation support for electrical connection and protection solutions.
Domain
Industrial / Electrical Solutions / B2B
Required skills
Order processing, customer data management, quotation support, ERP/CRM systems, Microsoft Office, written and verbal communication, process standardization
Preferred skills
ERP/CRM experience, customer-oriented environment experience, automation improvement
Technologies
ERP systems, CRM systems, Microsoft Office
Responsibilities
Process customer orders accurately within ERP systems, serve as main point of contact for assigned customers, manage customer inquiries via phone and email, maintain and update customer master data and pricing information, support quotation preparation and follow-up, coordinate order-related activities between Sales, Logistics, Finance, and Customer Care teams, support shipment tracking and delivery status communication, assist with customer onboarding and account setup, manage contracts and agreements, support commercial teams with supplier registrations, ensure customer data accuracy across systems, identify opportunities to improve efficiency and automation, follow defined procedures and compliance requirements
Seniority
Mid-level (3–5 years experience)