Customer Service Engineer
Core
Technical customer support and order management for explosion-proof electrical equipment and power distribution solutions.
Role type
Customer Service Engineer
Builds
Technical quotations, order execution, and delivery follow-up for industrial customers
Domain
Industrial electrical equipment / Explosion-proof solutions
Required skills
Technical understanding of electrical products, interpretation of engineering documentation, project coordination, order management, stakeholder communication, problem-solving, SAP/ERP knowledge
Preferred skills
French language skills
Technologies
SAP, Microsoft Office
Responsibilities
Review customer specifications to prepare technical and commercial quotations, coordinate with engineering and manufacturing teams, manage customer orders from receipt through delivery, act as primary point of contact for project execution, support sales organization with quotation follow-up, provide technical guidance for catalog material, coordinate drawing approvals and technical clarifications, build relationships with customers and distributors, collaborate with international teams, contribute to continuous improvement initiatives
Seniority
Mid-level, hands-on IC