Customer Service Representative
Core
Onsite Customer Service Representative supporting order entry, shipment scheduling, and data maintenance for Eaton's manufacturing plant.
Role type
Customer Service Representative (Manufacturing Operations)
Builds
Customer order schedules and accurate plant financial data
Domain
Industrial Manufacturing
Deliverable
product features
Required skills
ERP systems proficiency, order scheduling, data maintenance, stakeholder communication, 5S activities
Preferred skills
SAP experience, expediting/scheduling experience, process improvement experience
Technologies
SAP, AS400, CRM, Microsoft Office
Responsibilities
Perform routine order maintenance and updates, schedule/reschedule customer orders, maintain customer order information in ERP/CRM systems, create monthly forecast data, support setting up customer visits, participate in production meetings, perform physical and digital 5S activities
Seniority
Entry-level to Mid-level