Patient Services Representative Wound Care
Core
Assist and educate patients, providers, and staff with accessing services, resolving problems, and navigating the health system via phone, chat, and email.
Role type
Patient Services Representative (Concierge & Registration)
Builds
Patient access services and appointment scheduling for a health system
Domain
Healthcare / Patient Access
Deliverable
dashboards & analysis
Required skills
Patient registration, appointment scheduling, clerical functions, EHR documentation, insurance verification, supply ordering
Preferred skills
Insurance billing, access management, patient financial services, electronic health records, lab service support
Technologies
EPIC, EHR
Responsibilities
Greet and communicate with patients or visitors; answer practice phone calls and schedule appointments; perform patient registration and check-in/out; maintain patient medical records; process mail and supply deliveries; document patient calls in EHR.
Seniority
Entry-level