Patient Services Representative
Core
Serve as the first point of contact for patients, handling appointment scheduling, administrative inquiries, and call center support for a US-based healthcare organization.
Role type
Patient Services Representative (Call Center)
Builds
Patient appointment schedules and administrative records
Domain
Healthcare / Customer Service
Required skills
Spoken and written English, inbound call handling, appointment scheduling, patient information verification, documentation, scheduling software navigation, HIPAA compliance, empathy, multitasking, computer literacy
Preferred skills
Previous healthcare experience, EHR experience, customer management systems experience
Technologies
Microsoft Teams, Office 365, Windows 11, patient management systems
Responsibilities
Answer incoming patient calls, schedule and manage medical appointments, verify patient information, document interactions in systems, route inquiries to appropriate teams, maintain confidentiality, escalate clinical questions
Seniority
Entry-level / Individual Contributor