Healthcare Customer Service Representative
Core
First point of contact for patients to assist with appointment scheduling, prescription refills, provider communication, and transportation coordination.
Role type
Customer Service Representative (Healthcare Support)
Builds
Patient support services for healthcare providers and patients
Domain
Healthcare / Patient Support (via careerplan.io/jobs/BA-006-44-E64-1A-60E-healthcare-customer-service-representative-at-resolvglobal)
Deliverable
client delivery
Required skills
Appointment scheduling, prescription refill processing, patient communication, healthcare documentation, transportation coordination, empathy, patience, English fluency
Preferred skills
Healthcare experience, medical office experience, pharmacy experience, senior care experience, call center experience
Technologies
None stated
Responsibilities
Assist patients with appointment scheduling and rescheduling, Process prescription refill requests, Relay messages between patients and healthcare providers, Help coordinate transportation to medical appointments, Answer general healthcare-related inquiries, Accurately document every interaction
Seniority
Individual Contributor