Patient Services Representative
RemoteFreelance / independent contractor
Core
Serve as the first point of contact for patients, handling appointment scheduling, administrative inquiries, and call routing in a healthcare environment.
Role type
Patient Services Representative (Customer Support)
Builds
Patient appointment schedules and administrative records for a US-based healthcare organization
Domain
Healthcare / Customer Service
Deliverable
dashboards & analysis
Required skills
Spoken and written English, inbound call handling, appointment scheduling, patient information verification, documentation, scheduling software navigation, HIPAA compliance, empathy, multitasking
Preferred skills
Previous healthcare experience, EHR experience, customer management systems experience
Technologies
Microsoft Teams, Office 365, Windows 11, patient management systems