Patient Services Representative
RemoteFreelance / independent contractor
Core
Serve as the first point of contact for patients, handling appointment scheduling, administrative inquiries, and call routing in a healthcare environment.
Role type
Patient Services Representative (Call Center)
Builds
Patient appointment schedules and administrative records
Domain
Healthcare / Customer Support
Deliverable
client delivery
Required skills
inbound call handling, appointment scheduling, patient data verification, documentation, HIPAA compliance, scheduling software navigation, empathetic communication, multitasking
Preferred skills
previous healthcare experience, EHR experience, medical call center experience
Technologies
Microsoft Teams, Office 365, patient management systems, Windows 11 PC