Customer Service Representative
Core
Manage end-to-end Order-to-Cash processes, receiving and processing customer orders, inquiries, and complaints for domestic and export markets.
Role type
Senior Customer Service Representative (Order Management)
Builds
Accurate order processing, on-time delivery, and resolved customer issues
Domain
Food & Flavors / Supply Chain Operations
Required skills
Order-to-Cash process knowledge, ERP system proficiency, export order management, cross-functional collaboration, problem-solving, attention to detail
Preferred skills
B2B environment experience, process improvement initiatives, complex customer situation handling
Technologies
SAP, Workday
Responsibilities
Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders; Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution; Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution; Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders; Proactively follow up on order fulfilment status, identifying and resolving potential delays; Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations
Seniority
Mid-level, hands-on IC
